Gomez Performance Index For Hotels: February 15, 2006 - March 15, 2006
The prevailing goal for hoteliers in the Performance Index is overall consistency. With few notable exceptions, the benchmarked sites on our index demonstrate very predictable average application speed and success rates. Since the last period, the average benchmark response time has decreased from 9.81 seconds to 8.68, showing and improvement of greater than one second. The success rate remained almost unchanged, increasing slightly from 98.
The prevailing goal for hoteliers in the Performance Index is overall consistency. With few notable exceptions, the benchmarked sites on our index demonstrate very predictable average application speed and success rates.
Since the last period, the average benchmark response time has decreased from 9.81 seconds to 8.68, showing and improvement of greater than one second. The success rate remained almost unchanged, increasing slightly from 98.97% to 98.91%.
Success Rate
Only small month to month variations in success rate were seen during this period. These were caused by a few hotelier site changes that tweaked the overall averages. Gomez considers all hoteliers with success rates above 98% as having excellent performance. For this period, the lowest rating was 96.47%, with only two hoteliers below the magic 98% threshold.
Response Time
Since February, several of the hoteliers in the bottom half of the response time benchmark made significant improvements. The overall benchmarked average improved mainly due to Orbitz, Hilton, and Hotels.com drastically improving their ratings in this category.
February 15, 2006 - March 15, 2006