Vincent Nicot has been appointed as Guest Experience Innovator at Langham Place
Formerly Manager of the hotel’s sleek executive floor lounge, Club L, Vincent in his new role, will work closely with the hotel’s talent to infuse a fresh perspective into the hotel’s innovation revolution. Through measuring guest experience, interacting regularly and monitoring operational standards, Vincent will identify improvements dedicating to the “Know Our Guest, Build Great Memories” company vision. By proactively bringing the hotel’s sparkling service to the next level, Executive Assistant Manager, Simon McHendry – Rooms says of Vincent’s role, “We always look to take Langham Place, Mongkok, Hong Kong to immeasurable heights. With Vincent’s creative energy and in-depth knowledge of the hotel, he will play a conducting role in stimulating and influencing our team to deliver memorable and engaging experiences to our guests.”