Patricia Jenkins has been appointed as director of service quality at The Greenbrier
Jenkins’ primary focus at The Greenbrier is to lead the resort’s efforts to regain Mobil Five-Star status. She was previously employed by The Sea Island Company for five years in a similar capacity and has 20 years of hospitality management experience. During her tenure with Sea Island, she led the company’s service and quality initiatives which resulted in a remarkable four Mobil Five-Star awards. Prior to joining the Sea Island Company, Jenkins served as the director of quality for The Ritz-Carlton, Amelia Island where she managed all aspects of quality and training development. As the director of quality, she participated in the company’s pursuit and reception of the prestigious Malcolm Baldrige National Quality Award. Jenkins began her hospitality career with Royal Caribbean Cruise Line, where she was employed for 11 years. She is a member of the American Society of Quality and the American Society of Training and Development.