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HSMAI Announces New Commercial Strategy Conference

Travel THRIVE Day of Impact June 25 | Commercial Strategy Conference Day 1 General Sessions: COMMERCIAL STRATEGY: The Blueprint for Commercial Strategy in Hotels LEGAL PITFALLS TO AVOID: Headlines & Headwinds ... : Navigating the Legal & Regulatory Currents ARTIFICIAL INTELLIGENCE: Customer Experience in the Age of AI Breakouts: 14 breakout sessions addressing important issues facing marketing, revenue optimization

North America Hotels Leveraging Maestro PMS’s Revolutionary GuestXMS Features to Improve Communication and Boost Guest Engagement

Most recently, unexpected freezing weather across Texas resulted in both surprise cancellations and a wave of transient travelers looking for last-minute bookings. ... We can stay in contact with travelers and even other operators while they are on the road; this increases the accessibility of our team by leaps and bounds.

Meet RENAI by Renaissance: The Pilot Program for Renaissance Hotels’ New AI-powered Virtual Concierge Service

Understanding that Renaissance Hotel guests are interested in emerging tech that is clever and has personality, RENAI by Renaissance is powered by both human touch and AI. ... Following RENAI by Renaissance’s pilot period, Renaissance Hotels plans to expand the AI-powered concierge service more widely in 2024, including over 20 properties globally by March 2024.