Sustainability in Hospitality: The Buzzwords That Defined 2025
The article identifies 10 key sustainability buzzwords that shaped hotel operations in 2025, from regenerative hospitality to ESG transparency.
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Americans Dissatisfied with Travel Security Experience; Demand 9/11 Passenger Security Fee Put Back Where It Belongs
Poll reveals 89% want the $1.5 billion annually diverted from TSA security fees returned to fund modern screening technology and reduce airport delays.
Getting Technical with What a Centralized Hotel Platform Can Enable
The article explains how hub-and-spoke system architecture enables hotels to unify guest data for personalized service and revenue optimization through API integration.
By Larry Mogelonsky and Adam Mogelonsky
How AI is transforming hotels today
The piece explains why hotels with modern cloud architecture will benefit most from the shift to agentic AI that can automate complex workflows.
This Is Why Customers Trust You
The author introduces a Customer Confidence Score metric and outlines ten trust-building practices including promise-keeping, transparency, and ethical behavior.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
How can we celebrate more sustainably this Christmas?
Two hotels showcase innovative approaches: The Upper House Hong Kong created a recyclable tree from plastic bottles, while Four Seasons Koh Samui used farm-grown materials.
The Irreversible Shift: Why Your Distribution Model Must Be AI-Native by 2030
Hotels must invest in unified data architecture and AI-native distribution by 2030 to reduce OTA dependency and capture direct bookings through AI agents.
By Mark Fancourt, Co-Founder & Principal Consultant, TRAVHOTECH
Global Aviation and Travel & Tourism Leaders Call for Strengthened International Cooperation at COP30
WTTC and IATA oppose fragmented climate taxes, calling instead for coordinated global action through ICAO and full CORSIA implementation to achieve aviation net zero by 2050.
Raffe Hotels and Resorts Launches Malolo Lailai Community Trust in Fiji
The trust will fund education, health, environmental, and emergency relief projects through guest donations matched dollar-for-dollar by the hotel group.
Travel, trust and growth: the real lesson of the Sonder collapse
Analysis of Sonder's abrupt Chapter 7 bankruptcy explores how growth-at-all-costs models in hospitality ultimately damage guest trust and industry resilience.
By Mathew Prior, CEO, TrustedHousesitters