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Hotel Yearbook Article

The Great Debate — All-in-One vs Best-of-Breed: What Should Hotel Tech Vendors Focus On?

The above already provides the answer: unless you are a cloud PMS, your hospitality tech company should aim to become the best-of-breed plug-in vendor in your category: Agentic AI platform, PMS, CRS, CRM ... Businesses will only demand more AI agents. But agents need open environments, a capability inherent within the open best-of-breed model, not closed all-in-one systems.

The Future of Hotel PMS

The direction AI could take is vast, and building an AI-driven PMS today without thoughtful planning could result in an over-engineered system that doesn't meet real needs. ... The future of hotel PMS lies in a harmonious blend of AI and human-centric design.

Hotel Yearbook Article

Pillars of Continuity: A CTO's Strategy for Navigating Tech Trends in Hospitality IT

As the database grows in both volume and detail, we can recognize repeat guests with “surprise and delight” experiences across our portfolio of independent hotels and restaurants. ... Pillar #5: Improving the Guest Experience We are piloting several guest-facing applications of AI including facial recognition, voice assistants in the guest room, AI-based phone operators, and robots.

Hotel Yearbook Article

Evolving from CRM to CDP: What got us here won’t get us there

CDPs also excel in identity resolution, merging duplicate profiles, and utilizing advanced AI to ensure accurate guest data. ... Or is it a CDP, with a data engine fueled by advanced machine learning and AI-modeling, with data integration, identity resolution, and data activation built-in?

Hotel Yearbook Article

It’s Never Been Better for Investment in the Hotel Technology Industry

While AI has been mentioned twice thus far in the vein of democratizing data connections and honing business models, the third major way that it will impact software development is in the programming itself ... Of course, such AI-driven alacrity in software development will also inevitably aid in the deployment of next-gen products for hotels in the areas of web3, sustainable energy management or virtual reality

It’s Never Been Better for Investment in the Hotel Technology Industry

While AI has been mentioned twice thus far in the vein of democratizing data connections and honing business models, the third major way that it will impact software development is in the programming itself ... Of course, such AI-driven alacrity in software development will also inevitably aid in the deployment of next-gen products for hotels in the areas of web3, sustainable energy management or virtual reality