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The future of tech in hospitality

Indeed, AI holds the potential to transform customer experience. According to IDC , hoteliers expect over 40% of their AI investments to be in predictive AI in the coming year. ... It is currently being tested in restaurants across east Asia, where robots have shown success in serving meals, while helping to reduce labor costs.

McDreams future-proofs its property management platform as it targets 100% growth in 5 years

In the near future, we would like to talk to guests by AI call, which isn’t perfected as a technology but it’s not far off. AI can handle 200,000 phone calls at the same time and makes no errors. ... In the future, we just want one host at each location, checking where guests are in the guest journey, helping walk-ins and providing restaurant recommendations to provide a bit of personality.

Hong Kong Poly Researchers Investigate The Growing Role for Service Robots In The Hospitality Industry

Already, service robots are an emerging trend in restaurants and cafés worldwide, from San Francisco’s Café X to the robot mixologist of Switzerland’s F&P Robotics and Hong Kong’s one-of-a-kind milk-tea ... With a new spotlight on safety in the hospitality industry, the use of AI, such as contactless services, is proving more popular than ever before.

InnSpire Partnership with RealTime Reservation Empowers Hotel Guests With Seamless Control of Their Property-Wide Stay Experience

using a mobile key, view menus and order in-room dining or drinks and snacks by the pool, send requests to the guest services team in real time, book restaurant and spa reservations, check their folio ... For a deeper insight into InnSpire's comprehensive guest journey platform, which includes AI-powered InnSpire.ONE solutions, mobile check-in, mobile key, casting, connected guestroom TV, entertainment

Newly Opened Mondrian Cannes Partners With InnSpire to Offer Guests Unmatched In-Room TV and Entertainment Solutions

The first Mondrian hotel in France, Mondrian Cannes is situated in a stunning seaside location on the legendary boulevard de La Croisette. ... For a deeper insight into InnSpire's comprehensive guest journey platform, which includes AI-powered InnSpire.ONE solutions, mobile check-in, mobile key, casting, connected guestroom TV, entertainment

Future of hospitality: What is shaping our decisions in 2024?

Local experiences also manifest in the form of offering multilingual services and incorporating neighbourhood architectural elements into hotel and restaurant designs. ... AI-powered chatbots and virtual assistants have become integral in providing instant and personalised responses to guest queries, resulting in faster check-ins and accommodating specific preferences.