Is Your Hotel the Destination or Just a Place to Sleep?
The article examines seven hotel formats that function as destinations themselves, from mega-resorts to wellness retreats and remote lodges.
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The Future of Hospitality Is Not More Human Interaction — It Is More Selective Human Value
The article argues AI will reduce routine human interactions in hotels rather than create more guest contact time, forcing operators to strategically deploy human value where it matters most.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
The Future of Hotels Will Not Be Won by More Bookings, It Will Be Won by Better Thinking
The article argues hotels must shift from volume-driven to intelligence-driven growth, focusing on guest understanding and experience design rather than simply capturing more bookings.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
Slide Through the Palette: A New Take on Sustainable Leather Key Cards
GCSTIMES offers eco-conscious leather key cards made from plant-based fibers or recycled materials, designed as customizable brand touchpoints.
Tambourine One Continues to Redefine Hotel Technology with Built-In Website Personalization
Tambourine One integrates native personalization directly into hotel websites, eliminating disruptive third-party pop-ups while reducing technology costs.
Deep Blue Hotel & Hot Springs Australia Accelerates Operational and Guest Experience Benefits with Agilysys Technology Forward Solutions
Deep Blue Hotel Hot Springs implemented eight Agilysys solutions including PMS, POS, and spa management to unify operations across its wellness resort.
Smart service in practice: Evaluating the impact of digital ordering and POS integration at Crowne Plaza, part of the IHG Hotels & Resorts
Study shows Crowne Plaza achieved 95% digital order adoption with Shiji's integrated POS and ordering platform, eliminating order errors and reducing labor costs at poolside outlets.
Minor Hotels Unveils Global Data and AI Platform to Power Next-Generation Guest Experience
Minor Hotels partners with Google Cloud, Salesforce, OneTrust and Deloitte to build an AI-powered platform connecting 640+ properties by 2026.
Give This “Color Wheel” a Spin, and Pick the Wood That Fits Your Story
GCSTIMES offers FSC-certified wooden key cards in six wood varieties with custom branding options including gold stamping and precision engraving.
Shiji Insights Podcast Year Two. Operational Coherence Becomes the Industry Imperative
The podcast's second year revealed operational coherence as the critical challenge, with hotels struggling to synchronize fragmented systems rather than innovate new technologies.
What I Hate About Hotel Tech
The author argues hotel technology remains frustratingly basic after 20+ years, with Wi-Fi now more critical than hot water for guest satisfaction.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
The Third Annual Global Sleep Symposium Returns June 4, 2026
The luxury hotel brand's third annual symposium features Dr. Matthew Walker and expert panels exploring sleep as a performance tool.
A Closer Look at the Sustainable Hotel Key Cards
Hotels are replacing traditional plastic key cards with materials like wood, PLA, and plant-based leather to enhance guest touchpoints while reducing environmental impact.
Thailand Reaffirms Its Position as a Safe and Welcoming Destination for Global Travellers
Centara Hotels Resorts promotes Thailand as a stable travel destination amid global uncertainty, highlighting safety standards and cultural experiences.
Signage solutions that match real building needs
The article examines wood, stainless steel, and acrylic glass signage materials for different hospitality and office environments, with practical placement strategies.
2035: When Machines Offer Loving Grace, What Do Humans Offer?
The author explores how AI advancement by 2035 could automate hospitality logistics while making human connection the ultimate luxury amenity.
By Jitendra Jain (JJ), Hotelier, Tech Enthusiast and Founder, hotelemarketer.com
Luxury vs. Ultra-Luxury Hospitality — Where the Line Is Actually Drawn
The article defines ultra-luxury as individualized, anticipatory experiences versus luxury's consistent standardization, with ultra-luxury achieving 2-3x ADR premiums.
By Ray Minias, Principal of REM Business & Hospitality Consulting, Cayuga Hospitality Consultants
Why events like Harry Styles' tour demand a smarter direct channel strategy for your hotel
Using Taylor Swift and Harry Styles concert data, the article shows how hotels can capture event-driven travelers through targeted direct booking campaigns and personalized website experiences.
By Paige Lopez, Content marketer, Lighthouse
What Breaks When You Add Another Property
Explores how hospitality culture and guest experience quality deteriorate when expanding from one property to multiple locations without formal operating structures.
By Hideki Hayashi, Founder, Pulse Hospitality Group
How hotels should use AI and a smarter commercial strategy to protect profit margins against rising costs
The guide shows how AI-powered tools like digital concierges and agentic revenue agents can cut costs while growing revenue, with specific strategies for energy management and predictive maintenance.
By Jonathan Gough, Content Team Lead, Lighthouse