Centara Leads the Fight Against Climate Change in the Maldives
Centara's dual-resort Maldives property has generated 2.3M kWh of solar energy, recycled 22 tonnes of waste, and restored 350 coral fragments as part of company-wide net zero 2050 goals.
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Travalyst initiative to drive industry-wide clarity on sustainability certifications ahead of the EU Empowering Consumers for the Green Transition Directive (ECGT)
Travalyst updates its certification framework to help hotels and platforms prepare for EU regulations requiring verified sustainability claims by 2026.
The Customer Service Department Isn’t Broken – The System Is
The author argues that customer service complaints stem from flawed operational systems rather than individual employee performance.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Top 10% of U.S. Households Now Drive Majority of Consumer Spending, and $544 Billion in Annual Leisure Travel
Research reveals Top 10% of U.S. households will drive $544 billion in leisure travel by 2026, with trip frequency and spending surging since 2022.
Luxury Travelers Prioritize Exclusivity Over Extravagance, Plan Higher Spend in 2026, Flywire Survey Reveals
The survey of 500+ U.S. luxury travelers shows 79% plan to increase spending in 2026, with 60% willing to prepay for 20% discounts.
With 78 Green Key-certified aparthotels, Adagio commits more than half of its network to sustainable urban hospitality
Adagio achieved 4% energy reduction and 5% water savings across certified properties, with results spanning 10 countries including UAE and Qatar.
The Hidden Cost of Staying Lean: How Understaffing Burns Out Teams and Backfires Long Term
Analysis reveals how post-COVID lean staffing strategies create costly cycles of burnout, turnover, and declining service standards across hospitality operations.
By Zoe Connolly, Founder and CEO, Hospitality Spotlight
Types of AI Agents: Definitions, Roles, and Examples
The guide outlines five AI agent types—reflex, model-based, goal-based, utility-based, and learning—with hybrid approaches recommended for balancing autonomy and control in production environments.
Is the “where” of travel becoming secondary to the “why”?
Hilton's survey of 14,000+ travelers shows 56% prioritize rest and emotional well-being over destinations, prompting hotels to market experiences rather than amenities.
Designing Quiet Luxury Through Thoughtful Wooden Key Cards
The example showcases how wooden key cards with embossed textures can serve as tactile brand touchpoints that reflect location and event purpose.
Quiet Luxury in Hospitality: A Brief Industry Perspective
The trend emphasizes craftsmanship and meaningful experiences over flashy branding, with sustainability naturally aligning through timeless design and low-impact operations.
GCSTIMES Environmental Policy | Part 2 & 3: Water Resource Management & Air Pollution Control
GCSTIMES outlines water conservation strategies and air pollution control measures as part of broader hospitality sustainability initiatives.
Luxury Travelers Seek Authenticity Over Standardization
Survey of US travel advisors reveals luxury travelers now prioritize authentic local experiences over brand standardization, with 100% favoring sense of place.
By Arnaud Morandi, General Manager, Fauchon L'Hôtel Paris, FAUCHON Hospitality
Where Nature Opens the Door: Wooden and Bamboo Key Cards in Zen Hospitality
Explores how wooden and bamboo key cards enhance the guest experience in Zen-inspired hotels through natural materials that align with mindful hospitality principles.
Reflections on Platforms, Partnerships, and the Year Ahead
Author reflects on podcast with Amadeus executive about the Shiji-Amadeus partnership and shift toward truly integrated hospitality technology platforms.
Florencia Cueto Pedrotti, Director, Global Engagement & Sales Enablement, Shiji
What the Saudi Green Initiative Is and Why It Matters to Hospitality
The 2021 national initiative shapes hotel development in destinations like NEOM and Red Sea, embedding sustainability from design through operations.
Designing Feel Good Hospitality Destinations
WATG outlines how landscape architects can embed wellness into resort design through neuroscience principles, generating 20-35% higher ADRs.
Tambourine and Settlers Hospitality Partner to Transform Digital Portfolio with Nine New Websites
Tambourine redesigned nine websites for Pennsylvania's Settlers Hospitality, unifying the independent group's digital presence across hotels, restaurants, and retail.
Colicchio Consulting Releases 2026 Food Hall Report Highlighting Rapid Expansion, as the Segment Grows Nearly 25% Over Two Years
The report tracks 458 operating food halls with 114 more in development, showing Florida leading with 17 planned projects.
WITT Launches New Global Accreditation for Wellness Hospitality Professionals
WITT's new credential targets hotel leaders, spa directors, and consultants, offering certification based on five wellness pillars and practical application standards.