From automation to operational redesign Many early AI deployments in hospitality focused on efficiency. They automated tasks designed for humans. While useful, that approach has natural limits. ... Hospitality call centres deploying AI assistance have reported reductions in abandonment rates and average handling time.
This marks the firm's first acquisition for its Strategic Income Fund launched in late 2025 and validates AWH's data-driven AI-enhanced approach to identifying high-potential investment assets in premium ... A 90-minute drive from San Francisco, the town was voted the eighth best small city in America in Conde Nast's Readers' Choice Awards in 2024.
Hotels must digitize all experiences to compete, as AI only recognizes machine-readable assets; otherwise, they’re invisible in searches. ... You are effectively invisible for any search that isn’t purely “heads in beds.” To remain relevant in an AI-driven search, your entire property must be part of the digital conversation. 3.
In this, I highlighted post-pandemic strategies that emphasized the ongoing need for preparedness as part of wellness-hospitality and hotel and resort strategies. ... While every economy has its upside, in the years to come, we are likely to see a significant move away from what we now consider conventional hospitality.
Orders, Receiving and Invoices, and manages exceptions at both header and line-item level leveraging AI-powered workflows, resulting in accurate reconciliation and accelerated processing. ... Our Smart AP solution transforms this entirely by automating invoice processing with touchless ingestion and line-level three-way matching—the only technology in hospitality that delivers this capability
In a recent episode of MattTalks , Niko Karstikko, co-founder and CEO of Bob W, shared how his company is rethinking hospitality from the ground up. ... Heavy investment in technology. A guest journey built almost entirely around digital touchpoints. Their model challenges long-held assumptions about people, process and profitability in hospitality.
AI Is Changing Discovery—And DMOS Are Responding AI is no longer a future concern. ... Two-thirds of DMOs (66%) now use AI to support content creation, while use of AI for data analysis and insights jumped from 28% to 51% in just one year.
There is a lot of noise around hospitality AI right now. Every week brings a new interface, a new demo, a new promise that the “experience” will be revolutionised. ... Doppler’s view is that the hospitality AI race will not be won by whoever has the most charming interface.
hospitality property near the historic city of Évora in Portugal’s Alentejo region. ... Independent hospitality operators are seeking smarter ways to navigate dynamic market conditions, and our platform delivers clarity and confidence in strategic revenue decisions.
In this executive interview, Simone Puorto sits down with Daniel Doppler to unpack why hospitality AI is shifting from chatbots to something far more operational: structured, current hotel knowledge. ... The conversation dives into what that looks like in practice, from thousands of hotel data points and the need to keep them updated, to why so much critical information is still "only maybe in the head
Shiji highlights 2025 partnerships with Marriott and Amadeus while positioning for AI-driven hospitality software transformation in 2026. ... Positioning for the AI-driven software era Today, advances in AI are rapidly reshaping the technology landscape.
Properties that truly “ put the AI into hospitality ” will see improved GOP performance without compromising service. Dressage: Brand Discipline in a Fiery Market Fire amplifies visibility. ... AI is not replacing hospitality. It is accelerating it. In the Year of the Fire Horse, hesitation is not a strategy. Get on the horse - and ride with intent.
in marketing, technology, and AI. ... He notes that OTAs’ scale provides both data and marketing spend advantages, potentially strengthening their position in an AI mediated travel shopping world.
International visitor spending in the US is projected to fall from $181 billion in 2024 to $169 billion in 2025, forcing hotels to pivot to domestic tourism. ... International visitor spending in the U.S. is projected to fall from $181 billion in 2024 to approximately $169 billion in 2025 (World Travel and Tourism Council, 2025) .
Mexico City, Mexico — Shiji, the global leader in hospitality technology, and the National Association of Hotel Chains (ANCH) held the IT Assembly at Shiji’s offices: Technology Trends in Hospitality 2026 ... The IT Assembly: Technology Trends in Hospitality 2026 has established itself as the key forum for defining the sector’s digital roadmap.
I urge my students of all ages to acknowledge that history matters, and it can matter in hospitality construction. ... Study the great old hotel structures that are now surviving and succeeding in a new era as benchmarks for hospitality construction.
The API connectivity with Radisson is a milestone in our mission to transform how the industry approaches distribution. ... We know that having the capability to share changes in rates and availability instantly to travel sellers around the world is essential for hoteliers in today’s market.
The investment supports the parties’ shared objective of integrating automation and AI-enabled process orchestration with human hospitality expertise, enabling hotels to manage administrative functions ... The investment in Aphy is a logical step towards combining automated processes with the day-to-day work of a specialised team of hospitality professionals handling guest communication and administrative
As the company continues to expand its presence in Portugal, LodgIQ is using the region’s leading travel trade event to demonstrate how applied, explainable AI is helping hotel revenue teams move from ... AI Wizard acts as a commercial co-pilot. It translates complex data into clear, prioritized actions, enabling teams to move faster and make confident decisions grounded in explainable AI.
lifecycle of hospitality assets in the United States and abroad. ... He has been ranked by Chambers USA in Leisure & Hospitality from 2022 to 2025 and recognized by Best Lawyers in America® for 2026.