AI is exposing the weaknesses in ATS applicant ranking and selection. ... Competing for talent in a marketplace dominated by AI will likely be won with human intervention.
Founded in 2008 by Dr. ... SHA’s success has led to its expansion, with a new location having opened in Mexico and plans for a new resort in the UAE.
Productivity, Not Headcount, Is the Real Prize There is a persistent fear that AI in hotels is about labor reduction. That misses the point. ... In the next year, AI governance will become inseparable from asset value, brand risk, and operational resilience .
So, of course, everybody is talking about AI, AI. That’s the number one. I just got back from high tech here in the United States. And AI is the big buzzword. So how do you see that coming on? ... In addition to AI, the other thing that everybody’s talking about is bookings are pretty soft. I mean, I’m sitting in the United States. We’ve had a dramatic fall off in international Travel.
Hotels and restaurants can influence sourcing, design more health-conscious menus, promote social dining practices, and foster transparency and innovation in their operations. ... vital and powerful role in shaping the future of food.
Neo was built with this in mind: trained on thousands of real hotel guest conversations, it is also fully integrated into the core hotel systems for booking rooms, experiences, restaurants, spa, etc. ... This means that with Neo, hotels can launch their AI Concierge in days, without any technical staff involvement. AI has completely changed how guests browse and book travel.
Trend #1: AI goes operational AI focus has shifted to accountability. In 2026, it's about proving the tangible benefits of AI use. ... In an age of AI, how data is handled is becoming part of the brand experience itself.
Dimitris Koutoulas, tourism consultant and Assistant Professor of Tourism and Hotel Management, explores what lies ahead for traditional hotel star ratings in an AI-driven world. ... Even in countries where classification is voluntary, hoteliers continue to see value in paying for receiving an official rating.
We continue to collaborate with certifications, awards, stars, and programs that measure aspects of sustainability in kitchens and restaurants. ... Meanwhile, the NSGA, in collaboration with the Hotel and Restaurant Association, is creating a blueprint of Standard Operating Procedures (SOPs) for sustainable gastronomy for the private sector.
In fact, making your hotel website rank higher in search engine results goes beyond SEO strategies and SEA campaigns. ... Some of these tactics also help you appear in AI-generated answers. Learn more about optimizing your hotel website for AI search engines here .
Smaller restaurants and local operators are tapping into AI through affordable tools built into social platforms. ... They’ll feel like they were meant to be there, in the moment. That’s where AI has real power not in replacing creativity, but in helping us be more in tune with the people we’re trying to reach.
digital transformation across Japan’s hotel and restaurant industry. ... By bringing together AI analysis, automated response tools, and a globally proven methodology, we are enabling hotels in Japan to shift from reactive review management to data-driven service enhancement
W Scottsdale , located in the heart of the city's vibrant Entertainment District, is pleased to announce the appointment of Shelley Hall as Manager of AWAY Spa. ... In her role at W Scottsdale, Hall will oversee all aspects of AWAY Spa operations, including guest experience, treatment offerings, and strategic partnerships.
This is particularly urgent in the age of AI. Generative tools now make it too easy to copy products, messages, and visual styles. ... But in a world where AI can replicate your service scripts, your design language, and your brand voice in an afternoon, the only durable advantage is the one that cannot be copied: genuine cultural authority
In a world where every restaurant is geotagged and every moment anticipated, ultra-planned trips leave little room for the unexpected. ... Alix Boulnois, Chief Digital and Tech Officer at Accor, says: In a world where authentic connection is key, Accor embraces technology, particularly AI, as a powerful force for genuine hospitality.
In my view, none of the above can stop the rapid adoption of AI, robotics and automation technologies in our industry, in the same manner as the Luddite movement in early 19th century England could not ... managers, CRM experts, sales managers, etc., but all of these professions will have to become proficient in the use of AI tools and maximize AI implementations in their areas of expertise.
In hospitality, hotels are using AI tools to analyze booking patterns, length of stay, and on-property spending to support revenue management, marketing, and operational decisions. ... Hilton reports approximately 50% of global travelers book restaurant reservations before flights, and nearly one in five travelers plan trips around culinary experiences.
Crown Resorts will deploy mobile check-in, AI messaging, and digital upselling tools across properties to modernize guest touchpoints without requiring app downloads. ... The rollout includes Canary’s Mobile Check-In, AI Guest Messaging, Digital Compendium, Dynamic Upsells and Smart Checkout.
In recent years, massive leaps have been made in the development of humanoid robots. ... Given developments in AI and the number of companies that are starting to develop and work with humanoids, the speed of this transition is difficult to assess.
Hotels have perfected AI powered personalization online, yet the experience often falls flat on property because guest insights stay trapped in fragmented systems and are not translated into simple, actionable ... The restaurant might be aware of dietary preferences but not arrival times. Housekeeping may see “VIP” in the notes, but not why.