The author argues that customer service complaints stem from flawed operational systems rather than individual employee performance.
The rebrand from Hospitality Solutions establishes Aven as an independent company serving 35,000+ hotels with SynXis platform and 600+ integrations.
Maestro's GuestXMS now uses AI to automatically route guest tickets to appropriate staff, replacing keyword-based triage with smart learning capabilities.
Eastern and Southern Europe lead profit growth while Western and Northern regions face margin pressure from rising labour and operational costs.
Research reveals Top 10% of U.S. households will drive $544 billion in leisure travel by 2026, with trip frequency and spending surging since 2022.
Colliers' Owens discusses how Covid shifted investment focus to experiential destinations, while tighter capital markets require owners to balance performance recovery with higher financing costs.
CoStar projects modest growth with RevPAR rising 1.4% in 2027, below the long-term average, driven by World Cup markets and higher-tier hotels.
CoStar data shows U.S. hotels achieved 1.6% RevPAR growth, with Miami leading ADR gains due to the College Football Championship while D.C. declined 32% against tough inauguration comparisons.
Survey of hundreds of hotel owners shows 98% have begun incorporating AI, but only 32% have embedded it across most operations, with data security and integration costs as top barriers.
LW Hospitality Advisors tracked 392 major US hotel sales totaling $15 billion in 2025, with average sale prices down 13% year-over-year despite increased transaction volume.
Newport adds 240-room dual-branded Hilton property in Columbus through management contract, expanding its Hilton portfolio to 14 hotels.
The guide outlines three automation levels for independents, from basic confirmations to data-driven journeys, emphasizing pre-stay automation delivers the biggest impact.
Neo integrates with hotel systems to handle 80% of guest requests instantly, supporting 95+ languages and deploying in one day without technical expertise.
LodgIQ explains how their rebuilt integration delivers individual reservation transactions with full attributes instead of aggregated PMS summaries.
Hotel prices jumped 14.75% after the World Cup draw, with Guadalajara seeing 385% growth and Vancouver hitting $1,455 peak rates.
Study of 34,000 booking requests reveals conversion drivers vary by demand period, requiring hotels to adapt pricing and marketing strategies rather than rely on static averages.
CoStar data shows 2026 openings will jump 80% in Europe and triple in Middle East & Africa compared to 2025 actual deliveries.
Hospitality revenue management expert argues that professional success requires strategic trade-offs and clarity about priorities, not just maximizing productivity.
Stonebridge will manage all operations at the 335-room lakefront resort in Montgomery, Texas, strengthening its partnership with the Margaritaville brand.
Arctic SnowHotel in Rovaniemi operates just 3.5 months annually but maintains year-round profitability through strategic planning and technology that works in sub-zero temperatures.