Namastay founder Frédéric Robles argues that friction at checkout, not pricing or loyalty, is the primary reason hotel direct booking rates remain stuck at 5–15%, while digital wallets have doubled mobile bookings on some properties.
Shiji and FreedomPay are combining Infrasys POS and Astral Payments into a single Android-based mobile device, letting hotel F&B staff handle ordering and payment in one workflow without switching systems.
Payments have evolved from a back-office function to core hotel infrastructure, with integrated systems now essential for operational efficiency, security, and meeting guest expectations across every touchpoint.
Tambourine One's booking engine now supports Apple Pay, Google Pay, and expanded international payments, with a zero transaction fee model to reduce distribution costs for hoteliers.