Three MICHELIN Keys? Tips for hotels aiming for luxury experiences
De L'Europe Amsterdam's GM shares insights on achieving MICHELIN three-key status through local identity, empowered teams, and visible leadership.
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This is the Second Most Expensive Phrase in Business
Poor customer service phrases like "it's company policy" frustrate guests because they signal inflexibility and lack of authority to help.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.