Search - Hospitality Net

July 22

Interconnected hospitality begins long before guests arrive

Sunborn London GM Francisco Ventura cut check-in time from 8 to 1 minute by shifting registration and payments to pre-arrival, freeing staff to focus on genuine guest interactions.

Florencia Cueto Pedrotti, Director, Global Engagement & Sales Enablement, Shiji

London, United Kingdom

Opinion Article Operations & Strategy

July 14

The Hidden Cost of Slow Operational Decisions During Peak Check-In Periods

Slow inter-departmental communication during peak occupancy creates compounding delays; real-time PMS integration is presented as the fix, with Maestro PMS as the featured solution.

By Lisa Jane Wheaton, Senior Project Strategist, Maestro

Supplier News Design & Architecture

April 21

GCSTIMES Hotel Key Cards: When Color Becomes a Language of Arrival

GCSTIMES introduces hotel key cards with color-coded designs meant to reflect different guest personalities and travel experiences.

GCSTIMES

Opinion Article Sales & Marketing

April 20

Loyalty — Gone in 60 Seconds

Argues that guest loyalty is determined in the first 60 seconds of arrival through human connection, not technology or loyalty programs.

By Terence Ronson, Founder & Managing Director, Pertlink Limited