Search - Hospitality Net

April 3

Doug Kennedy’s Next Staff Training Webcast: Why Guests Who Are Shopping Online Still Call Prior To Booking – And What To Do About It

Kennedy's training webcast teaches staff to convert phone inquiries from online shoppers into direct bookings rather than losing them to OTAs.

Kennedy Training Network (KTN)

Opinion Article Sales & Marketing

February 27

Phone Calls Are “The Last Mile” of Hotel Distribution

Hotels lose significant revenue when staff fail to convert phone inquiries into direct bookings, missing opportunities to avoid 10-25% OTA commissions.

By Doug Kennedy, President of the Kennedy Training Network, Kennedy Training Network (KTN)