The author argues that restaurant success depends less on originality and more on consistently delivering the concept promised to guests across every operational touchpoint.
Field research across hotels in Italy and Australia shows culture-specific behavioural nudges can cut breakfast buffet waste by up to 30%, with direct cost savings and stronger ESG reporting.
Newport Hospitality Group executive argues hotel F&B outlets need strategic management focus to drive guest preference and measurable revenue performance.
Hotels facing flat RevPAR growth and rising costs must implement AI-driven systems and automation to preserve margins while maintaining service quality.
Hotels with culturally relevant dining see 18.6% RevPAR growth as F&B transforms from cost center to the primary differentiator driving bookings and community.
Shiji's POS system has been operational since July 2024 on the luxury train route between Bangkok and Singapore, streamlining dining operations.
The author argues hotels should replace fixed workstations with mobile devices to enable staff to serve guests anywhere, eliminating wait times and front desk bottlenecks.
The article contrasts two servers at a Japanese-Korean fusion restaurant to illustrate how product knowledge and storytelling elevate dining experiences.
The article examines how AI can address labor shortages, cost volatility, and consistency challenges in foodservice, but warns that operational discipline and data quality are prerequisites for success.
Shiji's milestone reflects growing demand for cloud-native F&B technology among major hotel brands like IHG and Mandarin Oriental.
Argues that operational excellence led by empowered GMs has become the key differentiator for hotel commercial success, not just technology or pricing tools.
Shiji's Infrasys POS deployment at MICHELIN-starred Baan Tepa integrates reservations, inventory, and reporting to streamline premium restaurant operations in Bangkok.
The year-long program pairs 11 female F&B professionals from 8 regions with Rosewood senior leaders, launching with a week-long Hong Kong residency in March 2026.