Why should the hotel industry be concerned about accessibility? - By Stephen Springer, general manager, Grooms Holidays, a division of the John Grooms charity (PKF UK Opinion Piece)
As I arrived for the PKF Forum 2001 debate on 24 September I was wondering whether the issue of accessibility would be mentioned. I had earlier been impressed to receive a phone call from PKF advising me which of the two entrances to The Church House, Conference Centre was best suited for wheelchair access - an attention to detail worthy of such quality professionals. Sadly, but not surprisingly, during the debate itself, which discussed 'location, location, location versus design, design, design', accessibility was not made an issue by any of the speakers or contributing guests.