Perspectives with Steven Taylor- Engaging the Guest in the New Normal

When you look over 39 brands and 630,000 guests every day, how do you use social media to deliver the right experience to every guest. Steven Taylor, CMO of Accor, spoke with RateGain’s Chinmai Sharma to help us understand why reputation is more critical than retweets during the pandemic for hotels.. For more information, please visit: www.rategain.com.