Video

Royal Lancaster London GM Sally Beck Shares Reputation Management Best Practise

Sally Beck, the Award Winning General Manager of the Royal Lancaster London share her insights and how she lead her hotel from their #272 rank on Tripadvisor all the way to 17. It's an astonishing climb and I am sure you will find her story inspiring.

Adele Gutman
Consultant

Adele Gutman has been honored as one of the Top 25 Most Extraordinary Minds in Sales & Marketing by the Hospitality Sales and Marketing Association International for achieving unprecedented results in driving revenue through Guest Experience, Reputation Optimization, and Culture. She is an authority an all things related to hospitality reputation excellence, the host of Get Great Guest Reviews the Podcast, and the creator of The Five-Star...