MASTERCLASS: Creating Successful Customer Onboarding Processes

Creating successful customer onboarding processes with Vickie Miller Customer Success Manager at alliants Customer onboarding doesn’t begin when someone purchases your product. It starts the very first time that a prospect comes in contact with your brand. Every encounter is an opportunity to gather the information that will help you create an effective onboarding experience. So, it’s important to build a seamless experience between every touchpoint.Learn how to encourage desired behaviour and guide users when and where they need it most. Prepare - Engage- Deliver- Let it Go Meet your instructor: Vickie Miller Starting her hospitality career as a Concierge at the world-renowned Regent Beverly Wilshire, Vickie Miller segued into hospitality software, serving 14 years with GoConcierge, the legendary software provider, latterly as their Director of Training & Client Relations. Following the acquisition of GoConcierge, Vickie served as International Customer Success Manager for ALICE for almost two years before joining Alliants.With her deep understanding of our target market, Vickie knows how to design products that clients want and how to deliver those products so they are quickly adopted and become deeply embedded.#customeronboarding #womenintech #traveltechnology