HNtv INSIDERS - A Conversation Between Willem Both, EVP IT at Kerzner International and Carson Booth, HFTP Board Member
19 September 2021
In this conversation, mutual friends and former colleagues at Starwood, Willem Both (EVP Information Technology at Kerzner International) and Carson Booth (HFTP Board Member) share some of their memories at Starwood, and discuss their joint thoughts on tech budgeting and ROI, as well as the lasting trend of self-service and contactless travel.
What's up in Dubai and Berlin... dealing with COVID
Reflecting on mutual souvenirs with Starwood (Whiteplains, Bangkok)
Discussing impact of COVID for Kerzner Brands (Atlantis, One&Only)
Has Kerzner continued to invest in the last 18 months?
Discussing challenges with GDPR rules in China
Discussing consequences and challenges of moving data into the cloud
Moving towards more self-service as part of the guest journey
Opportunities for secure decentralized storage of identities
Trends in measuring ROI on tech investments
Are QR codes and other contactless solutions here to stay?