HNtv INSIDERS - MOHG's Monika Nerger in conversation with Accor's Floor Bleeker
Reflecting on challenging times and looking forward into 2022
During this informal video chat, MOHG's Monika Nerger, Global Chief Information Officer at Mandarin Oriental Hotel Group and Accor's Chief Technology Officer, Floor Bleeker, talk about how the pandemic is driving change throughout hotel organizations like Accor and Mandarin Oriental. Topics covered include enabling the digital workspace, strategies & challenges in recruiting new talent in tech, the ups & downs of virtual team meetings. Floor and Monika reflect on HTNG's recent merger with AHLA. Topics included in the second half of the conversation include data security, data management, decentralized identity, and sustainability.
00:29 Introduction - Industry is getting back on track!
02:35 What's on Floor's mind coming out to the pandemic
03:50 What's on Monika's mind coming out to the pandemic
05:48 Accor is recruiting again in tech; Remote working is in demand
07:10 Accor Workspitality: Enabling remote working in hotels
07:52 Are hybrid team meetings the way to go? Not the real thing yet?
11:48 Floor comments on HTNG's transition into AHLA
13:00 HTNG's tech-for-tech approach transitioned into a tech-for-big business approach with AHLA
15:00 Monika's observations on HTNG's new future
15:55 Data security - What keeps us up at night?
17:35 Floor and Monka's take on hotels moving towards a data-driven business
21:00 Work being done by Nick Price in The Decentralized Identity Foundation
23:14 Marketers need data - Consumers want to protect identity - An opportunity?
25:25 Loyalty programs morphing from discounted rates to offering unique experiences
27:45 Sustainability is a long journey... we have to lead on the front
29:18 Closing
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