Hospitality being the embodiment of people connecting to people, our human capital then automatically should be the most important asset we have. Every hotel or chain always talks a great deal about how important they judge their associates and all they do for them. But do they match their company values to their team members' values? Do they feel comfortable and able to empower their associates to deliver that important connection to their guests in full trust? Does selection still take place based on skill level and experience? Are interviews the right way to select?

In a digital tech world, where the environment and so many other demands take center stage and the financial influence of the past year's pandemic is so deeply felt, what should be the minimum base of human capital focus and what is your advice to all hotels/chains out there...

IDeaS - A SAS Company

This viewpoint is co-created with IDeaS a SAS company
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Janet Roberts
Janet Roberts
Chief People & Culture Officer at Cycas Hospitality
Iñigo Capell
Iñigo Capell
Executive Vice President and Chief People and Resources Officer at Radisson Hotel Group
Charlie MacGregor
Charlie MacGregor
CEO & Founder of TSH and a Student of Life
Jay Stein
Jay Stein
Chief Executive Officer at Dream Hotel Group
Alex  Cabanas
Alex Cabanas
CEO at Benchmark
Marloes Knippenberg
Marloes Knippenberg
CEO of Kerten Hospitality
Aradhana Khowala
Aradhana Khowala
CEO I Chair I Board Member I Adviser I Keynote Speaker
Michael Levie
Michael Levie
Co-Founder at KUBE Ventures
Cinn Tan
Cinn Tan
Chief Sales and Marketing Officer - Pan Pacific Hotels Group (PPHG)
Ash Kapur
Ash Kapur
CEO, InTown Suites and Uptown Suites
Kenneth  Macpherson
Kenneth Macpherson
CEO, Europe, Middle East, Asia and Africa (EMEAA), IHG Hotels & Resorts
Robert Mellwig
Robert Mellwig
Senior Vice President, Talent & Culture at Accor North & Central America
Marcus Bernhardt
Marcus Bernhardt
Chief Executive Officer at Deutsche Hospitality