Opinion Articles

The Rise of the DIY Hotel Sales Process Blog

Did you know that nearly 80% of prospects will not even talk to a sales rep until they’ve done their research?

10 best hotel loyalty programs and how to set up your own

Loyal clients are what all hotels strive for. The more loyal the client, the less likely they are to switch to another brand - and hotel loyalty programs are an ideal way to seal the deal.

Why You Want to Use a Rolling Forecast

Rolling forecasts are nothing new but I must point out that most hotels don’t use them, and they really should. It’s an incredibly useful tool that is literally worth its weight in gold.

Diversity in grape varieties in the Swiss vineyard – A boon or a bane?

The following article presents the highlights of a plenary session, moderated by EHL’s Prof. Steffen Raub, held on July 3, 2024 during the American Association of Wine Economists’ summer conference in Lausanne, Switzerland.

Personalized Getaways: How Technology is Redefining the Modern Resort Experience

More than ever, today’s travelers see hotels as not just places to stay, but as destinations. From secluded island hideaways to eco-friendly wilderness retreats, this shift is creating new opportunities for modern resorts to drive ancillary revenue by offering memorable, one-of-a-kind experiences that cater to travelers’ unique preferences and needs.

Today's News

AI in hospitality: Creating personalized customer experience

From AI-powered room service that knows your guest’s favorite midnight snack to chatbots that give travel advice like a seasoned globetrotter, artificial intelligence (AI) in hospitality is like having a unicorn in your hotel garden.

How To Turn Inbound Reservations Inquiries Into Proactive, Outbound, Reservations Sales Leads

KTN has found that the longer the stay, the higher the rates, the larger the party, the more accommodation types to select from, and the more emotionally invested the guest is in their travel planning, the more likely it is that several conversations will be required to get potential guests of all ages across the finish line.

Marriott International Celebrates Its 50th Property in Malaysia, with the Debut of the Penang Marriott Complex

Marriott International, Inc. announced the opening of Penang Marriott Complex, marking the company’s 50th property in Malaysia.

U.S. hotel results for week ending 31 August

The U.S. hotel industry reported positive comparisons year over year, according to CoStar’s latest data through 31 August.

Travel Experts Predict 5 Trends for Fall/Winter 2024

Using expert insights from a variety of travel sectors—from ultra-luxury trends a la onefinestay, to budget-travel insights from a&o Hostels, to family travel predictions from Evermore Orlando Resort, and much more, see below for the top five travel trends for fall/winter 2025, providing a snapshot of what to expect for the next 6 months in travel, and beyond.

How Creative Conversation with GenAI Can Unlock the Dream Destination You’ve Never Heard Of

While crowds flock to the world’s most popular destinations this peak travel season, Booking.com’s research reveals that a large subset of travelers (56%) are eager to venture off the beaten path, in search of lesser-known locations and experiences.

Alisa Guo Appointed Director of Sales & Marketing at The Ned Doha, Qatar

Debdyuti Dasgupta Appointed General Manager at Khao Lak Marriott Beach Resort & Spa, Thailand

Dominic Carr Appointed Chief Information Officer (CIO) at Rotana in Abu Dhabi, United Arab Emirates

Now open: Reimagined Mojave Resort debuts in Palm Desert, CA

Eight Continents Hotels and Resorts Expands Portfolio with Stamps Red Martin in Amritsar

Excitement Builds as Centara Confirms the Opening Date For New Maldives Family Resort

Today's Supplier News

Avalara pulse survey of summer travelers shows short-term rentals gaining traction as a mainstream lodging preference

Bookboost launches a new AI-powered Unified Inbox and email ticketing system

Oktoberfest Set to Drive a Third of Munich’s Hotel Bookings this Autumn: SiteMinder

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