With more than 20 years of experience in the field of human resources, Carroll has worked for a number of prestigious five star hotels and renowned banking groups in Hong Kong.
She started her hospitality career in 1990 as the Training Officer at Mandarin Oriental Hong Kong. At a later stage, she entered the banking sector to take up the role of Assistant Vice President in Training overseeing all training activities on service, sales and quality management for the global consumer group in Citibank.
Prior to joining ICGS, Carroll has worked at Island Shangri-la Hong Kong as the Training Manager and was awarded as the ‘Trainer of the Year’ by Hong Kong Management Association in 2007.
Carroll holds a Bachelor Degree in Philosophy from University of Birmingham in England and a postgraduate diploma in Hospitality Management from Domino Carlton Tivoli Hotel Management Institution in Switzerland.
Human Resources Asia Pacific Hong Kong (SAR)