With more than 10 years of management experience in the hospitality industry, Koch brings a unique international perspective to the InterContinental Mark Hopkins. She began her career working at The Westin Grand, a Starwood hotel in Berlin, Germany and later moved to San Francisco to work at another Starwood hotel, The Westin St. Francis, working in a number of positions from Front Desk Agent to Guest Services Manager before taking the position of Front Office Manager at the St. Regis Monarch Beach Resort & Spa in Dana Point, California.
After seven years with Starwood Hotels and Resorts, Koch, moved to Dubai, UAE to work as the Guest Services Manager at the Madinat Jumeirah destination resort and then found herself in New York City at the Jumeirah Essex House working as the Assistant Director of Front Office Operations before her promotion to Director of Front Office Operations. Koch joined her first InterContinental Hotels Group property in 2008 upon moving to the InterContinental Hong Kong as the Director of Rooms. In this new role, Koch was responsible for all front office operations including reception, guest relations, club lounge, concierge, bell and door departments as well as Airport and PBX operator teams.
Operations & Strategy USA & Canada United States California San Francisco