Ortiz has spent his illustrious hospitality career with Omni Hotels & Resorts, and his appointment to the Omni Berkshire Place marks the return to the property where he started as a an assistant front office manager, ultimately working up to front office manager, more than 20 years ago. For the last four years, he served as general manager at the Omni San Antonio Hotel at the Colonnade. While there, he was named the Omni People's Choice GM of the Year, oversaw guest room renovations, and created two award-winning kids' fantasy suites -- Aquatica and Discovery. Prior to that, he held director-level positions at Omni properties located in Houston, TX, Charlottesville, Va., Coral Gables, Fla., as well as San Antonio, TX. Fluent in three different languages, Ortiz received an associate's degree in applied sciences from City University of New York; a bachelor of arts in hospitality management from New York University; and also studied food and beverage management at Florida International University.