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Appointment General Management

Shermaine Rodrigues has been appointed as Guest Experience Manager at Four Seasons Resort Maui at Wailea

Four Seasons
Maui, Hawaii, United States
Shermaine Rodrigues
Four Seasons Resort Maui at Wailea has announced the appointment of Shermaine Rodrigues to the senior position of Guest Experience Manager (GEM), a new role at the resort created to focus solely on handling the myriad needs of top-level suite guests. This position is part of the luxury Resort’s Complete Suite initiative, an inclusive experience that is offered to guests who choose to stay in a residential or ocean-front suite, the largest and most spectacular of Maui accommodations. Guests enjoy an array of intriguing extras including double round-trip transportation, private in-suite dinner, daily breakfasts and many more amenities.Rodrigues, a native of Hawaii, has a 12-year track record as part of the Resort’s concierge team. A member of the prestigious Clefs d’Or organization, Rodrigues believes her prior experience is invaluable. “I am able to quickly respond to guests’ questions about the island, quote available services and provide insightful and time-tested recommendations based on our vendor relationships.” Spend a day with Rodrigues and it becomes easy to understand why Maui’s only Forbes Five-Star Resort selected her. With 16 top-level suites to oversee – including the two expansive Presidential/Residential Suites, the Maile and the Lokelani — Rodrigues’ work is cut out for her.
General Management USA & Canada United States Hawaii Maui
Four Seasons
Management CompanyBrand OwnerHotel Group

Four Seasons Hotels and Resorts is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalised 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees – people who share a single...