Spire Hospitality is very excited to announce the appointment of Jim Gross as general manager of DoubleTree by Hilton Orlando at SeaWorld. Gross will oversee the operations of the 1,004-room, 28-acre hotel while overseeing a multi-million dollar renovation and convention center addition.
As a seasoned hospitality executive, Gross brings more than 20 years of progressive industry experience that has come full circle. Gross led a number of Spire Hospitality hotels as general manager and is returning to the company to lead DoubleTree by Hilton Orlando at SeaWorld. Gross will build on the current success of the hotel helping to drive revenues, strengthen the operating performance, reposition the hotel as a result of the coming conference center addition while building on the strong culture that assures excellent guest service and experiences at DoubleTree by Hilton Orlando at SeaWorld.
Most recently, Gross served as the general manager for Embassy Suites by Hilton San Diego on the Bay where he created a service culture at the property that improved overall guest experience. Prior to, Gross increased revenue and repositioned the sales culture as general manager of the Sir Francis Drake Hotel in San Francisco, Calif., after a dramatic renovation. Gross was later promoted to area director of operations in 2014, where he was responsible for four Kimpton hotels in San Francisco. Gross has also worked as general manager for the Sheraton Mahwah in Mahwah, N.J., Crowne Plaza Hotel in Somerset, N.J., New Jersey and Hotel Solamar in San Diego, Calif. among others. General Management USA & Canada United States Florida Orlando