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Appointment General Management

Jo Hickson has been named Head of Innovation at TUI

TUI
London, United Kingdom
Jo Hickson
The first head of innovation has been named by Tui UK & Ireland as the group looks to further digitise the business. Jo Hickson, joins from Home Retail Group where she spent five years as group head of innovation. The appointment of the former Tui graduate follows the operator signaling the end of paper brochures. She will run the new Tui Holiday Lab as the firm’s centre of innovation and collaboration. The Lab is also recruiting an additional member, as it looks to add a creative technologist with user experience and user interface capabilities. The Holiday Lab was created in March to explore and develop new and emerging technologies. A Thomson Apple TV app has since been introduced, containing videos of destinations, including Costa Rica and Iceland, and Sensatori resorts. Tui UK & Ireland claims to have been the first UK travel brand to have a presence in the TV app store, and the first in the world to have an app based on video content. Hickson will focus on anticipating the next advances in technology and customer behaviour, looking for future disruptive trends and innovation opportunities – including natural language processing and virtual reality – and using this to feed a pipeline of innovation projects.
General Management Europe United Kingdom London
TUI
Hotel Group

The TUI Group is one of the world's leading tourism groups and operates worldwide. The Group is headquartered in Germany. TUI shares are listed in the MDAX index of the Frankfurt Stock Exchange and in the regulated market of the Lower Saxony Stock Exchange in Hanover. TUI Group offers its over 20 million customers integrated services from a single source and forms the entire tourism value chain under one roof.