Christopher Dorsey has been appointed as Resort Manager at Banana Bay Resort & Marina
Banana Bay Resort & Marina in the Florida Keys has appointed a new resort manager, Christopher Dorsey. As the resort manager, Dorsey is responsible for overseeing budget management, as well as enhancing customer service and the overall guest experience. Dorsey will be amplifying the resort's short-term and long-term business strategy by closely monitoring day-to-day operations.
Dorsey joins the team with more than 20 years of experience in the hospitality industry. Most recently, Dorsey held the position of director of front office at Hawks Cay Resort where he oversaw operational plans resulting in a 9% year-over-year increase in staff friendliness, a 12% increase in check-in efficiency and a 10% increase in check-out efficiency. Previously, Dorsey worked as the task force director of operations at Sole East Resort where he opened two seasonal properties in two consecutive years. During this period, he was able to execute an up-sell program that consistently gained 15% revenue year after year. With a keen eye for budget maximization and customer service, Dorsey introduced new preventative maintenance programs and methods of room rotation, which ultimately increased the hotel's efficiency.
Christopher Dorsey is an alumnus of Johnson & Wales University – Class of 2005.