Annie Cowell has been appointed as Guest Experience Specialist at Point A Hotels
Queensway Group, a developer and management platform for hospitality brands, has appointed Annie Cowell as Guest Experience Specialist for Point A Hotels.
Cowell brings over a decade of customer-focused experience to the role. Most recently, her position as New Programs Manager at leading consumer goods and food delivery company GoPuff saw her introduce a series of innovative revenue streams - including ghost kitchens -driving customer preference within the sector.
She joins Point A Hotels at a time of rapid expansion, including the recent renovation of Point A's King's Cross site, continued extension of the Canary Wharf property and further development of two central Dublin locations.
Her role will focus on understanding, standardizing, and optimizing the guest experience across all ten Point A properties. This includes engaging and promoting local partnerships to enhance each guests stay.
In addition, she will oversee the identification and utilization of pioneering technology, building on Point A's existing self-check in, provision of curated local activities via WhatsApp in partnership with Holibob, and room selection technology for those who book direct.