A Year in Review: Opening a Hotel During a Pandemic
The Covid pandemic has impacted the world in every conceivable way and when things return to “normal” one day, cultural behaviors and norms may never be quite what they were. One of the most significant changes has been the shift to an increasingly remote and tech-driven lifestyle with limited human interaction. No industry felt this more deeply than the hospitality industry whose benchmark for quality service is often directly tied to human connection. Hotels were forced to adjust to meet guests' comfort levels - from cleaning protocols to digital check-ins, shutting F&B venues and more.