Are travel agents making a comeback? | cnn.com

f you've booked travel online, you may have been there. nline travel sites flooded with overwhelming options, all claiming the best deals. Extra fees nestled into the fine print amid blaring advertisements. Pounding 16 digits into the telephone after you've booked the wrong flight before finally getting a human voice. A few weeks ago, Darin Kaplan, a tech-savvy 27-year-old California restaurant manager, clicked his mouse hundreds of times,...