Waldorf Astoria exec: Luxury marketers must understand intersection of service and technology | luxurydaily.com

A Waldorf Astoria executive who spoke at the American Express Publishing Luxury Summit 2013 said that luxury marketers should focus all technology-driven efforts on leveraging service above all else. During the “What Do Travelers Want Now? How to Deliver High-Touch in a High-Tech World” panel, Nancy Novogrod, editor in chief of American Express Publishing’s Travel + Leisure, asked Indagare Travel founder Melissa Biggs Bradley and Hilton...