Checking In After Checkout - Hotels want to hear your opinion of your stay | nytimes.com

Hotels want to hear your opinion of your stay. But they no longer feel that it is enough to leave a questionnaire in your guest room and hope for a response, not when TripAdvisor and other public rating sites display customer satisfaction — or dissatisfaction — for all to see. So they may send guests who have just checked out an e-mail survey asking about their stay, and sometimes an additional e-mail if they do not respond to the first one.