Traveler Magazine Learns Luxury Service at Hotels | nytimes.com

Like most of the staff at the opulent Carlyle Hotel in Manhattan, Bill Wackermann was busy. He attended an early morning meeting to prepare for the day’s guests. He inspected a room under renovation. He answered phones at the concierge desk. But Mr. Wackermann does not work at the Carlyle. He is the executive vice president and publishing director at Condé Nast Traveler. Mr. Wackermann was participating in an internship program.