Human Stack vs Tech Stack

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During HITEC Toronto, Hospitality Net and HYB aim to serve as a catalyst and open platform for promoting tech-innovation in the hospitality sector. Designed as an inclusive platform, we provide a stage for diverse perspectives and opinions on how hotel technology will shape the future of hospitality. By bringing together creative minds from around the world, HN’s stage at HITEC not only unfolds cutting-edge thought-leadership but also stimulates the global hospitality industry to evolve and adapt to new challenges, paving the way for a more vibrant and prosperous future.

Opinion Article General Management

How management companies generate ROI from technology: It’s a sum of its parts.

For hotel management companies looking to secure new management contracts from hotel owners, the technology on offer can make or break a deal. Investors own hotels explicitly to make the business value increase, often with a profitable sale as a targeted outcome. But we all know that post-pandemic labor tightening has put a strain on hotel operations. When operations are stressed, there is a downstream impact on property maintenance, guest experience, reviews, and eventually revenue.

Jos Schaap
By Jos Schaap, CEO, ROOMDEX, Inc.
Opinion Article Human Resources

Satisfying customer expectations: What about employee expectations?

Customer expectations have changed significantly in recent years. Today, they expect companies to go beyond the basics of quality service and fair pricing. They want proactive service, personalized interactions, and connected experiences across all channels. To meet these expectations, companies who want to prioritize their working culture have started to invest in strategies to ensure tailored experiences to help build trust and loyalty, leading to greater customer satisfaction and improved financial performance.

Ana McFee
By Ana McFee, Business Development Senior Manager, EHL