Di Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Operazioni e Strategia
Di Stewart Kiely, Director of Projects, Asset Management & Estate Development, Cayuga Hospitality Consultants
Di Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Di Bonnie Knutson, Professor in The School of Hospitality Business in the Broad College of Business, Michigan State