Total revenue management: Hotel upselling across guest touchpoints
Explainer

Total revenue management: Hotel upselling across guest touchpoints

When most people think of hotel upselling, they often think of it as offering a guest a bigger room at check-in. But today, upselling in hotels means so much more. Every single interaction you have with a guest — from booking to pre-arrival communic...

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
More in this category
Sales & Marketing
More in this category
Digital Marketing
More like this
Total revenue management: Hotel upselling across guest touchpoints
by Karen Stephens
3 October 2025Revinate, Inc.Sales & Marketing
Total revenue management: Hotel upselling across guest touchpoints
6 differences between a hotel and a resort
Explainer

6 differences between a hotel and a resort

In hospitality, understanding the difference between a hotel and a resort is key in order to provide guests with the right experience. Each type of accommodation takes a different approach and has its own appeal, which means that the way they operat...

Eva Lacalle
Eva Lacalle
Marketing Director at Mews
Mews Systems Ltd
More in this category
Lodging Industry
More in this category
Market Segments
More like this
6 differences between a hotel and a resort
by Eva Lacalle
3 October 2025Mews Systems LtdLodging Industry
6 differences between a hotel and a resort
Explainer

Market Penetration Index: Using MPI for hotel benchmarking

A busy hotelier has just wrapped up their best August ever - traditionally it has always been a strong month, but this year it’s been non-stop action. Multiple sell-outs, countless rooms turned, and after closing the books, the overworked team is re...

Daniel Foreman
Daniel Foreman
Commercial Strategist at Lighthouse
Lighthouse
More in this category
Finance & Accounting
More like this
Market Penetration Index: Using MPI for hotel benchmarking
by Daniel Foreman
23 September 2025LighthouseFinance & Accounting
Lighthouse
What is a Global Distribution System (GDS) in the hospitality industry?
Explainer

What is a Global Distribution System (GDS) in the hospitality industry?

Travelers now book through a variety of channels – direct websites, online travel agencies (OTAs), corporate agents and more – making it crucial for hotels to be everywhere their guests are searching.

Jonathan Gough
Jonathan Gough
Content Team Lead at Lighthouse
Lighthouse
More in this category
Sales & Marketing
More in this category
Information Technology
More in this category
Revenue Management
More in this category
Travel Technology
More like this
What is a Global Distribution System (GDS) in the hospitality industry?
by Jonathan Gough
12 September 2025LighthouseSales & Marketing
What is a Global Distribution System (GDS) in the hospitality industry?
What is TRevPAR? Total Revenue Per Available Room explained
Explainer

What is TRevPAR? Total Revenue Per Available Room explained

As a revenue manager, if you focus solely on room income, you risk overlooking valuable contributions from other parts of the property that can significantly boost your bottom line, such as F&B, spa services and paid add-ons.

Jonathan Gough
Jonathan Gough
Content Team Lead at Lighthouse
Lighthouse
More in this category
Revenue Management
More in this category
Finance & Accounting
More like this
What is TRevPAR? Total Revenue Per Available Room explained
by Jonathan Gough
9 September 2025LighthouseRevenue Management
What is TRevPAR? Total Revenue Per Available Room explained
Explainer

M(aking) C(ontrol) P(ossible): A Practical Guide to What MCP Is (and Why It Matters)

The moment AI agents can plug into the systems your hotel already runs on (PMS, POS, RMS, CRM, etc.), they stop being expensive toys with fancy language models and start behaving like digital coworkers. And let’s be clear on the semantics here: not ...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Hospitality Net
More in this category
Innovation
More in this category
Chatbots, Robotics & AI
More like this
M(aking) C(ontrol) P(ossible): A Practical Guide to What MCP Is (and Why It Matters)
by Henri Roelings and Simone Puorto
18 August 2025Hospitality NetInnovation
Hospitality Net
Too Many Systems, Too Little Time: How Hotels Can Simplify Tech and Empower Teams
Explainer

Too Many Systems, Too Little Time: How Hotels Can Simplify Tech and Empower Teams

A guest walks up to the front desk. The receptionist glances at the screen and already knows the guest prefers feather pillows, skipped housekeeping during their last three stays, and charged over $600 in spa and F&B services the last time they were...

Michael Heinze
Michael Heinze
Chief Architect at Shiji Group
Shiji
More in this category
Information Technology
More in this category
Property Technology
More like this
Too Many Systems, Too Little Time: How Hotels Can Simplify Tech and Empower Teams
by Michael Heinze
12 August 2025ShijiInformation Technology
Too Many Systems, Too Little Time: How Hotels Can Simplify Tech and Empower Teams
Beyond points: Building a customer loyalty strategy that drives direct revenue
Explainer

Beyond points: Building a customer loyalty strategy that drives direct revenue

True hotel customer loyalty reveals itself in moments like this: A guest walks into your lobby after a long day of travel, and your front desk agent greets him by name, Welcome, Mr. Johnson! It’s so nice to have you back for a third visit with us. W...

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
More in this category
Sales & Marketing
More in this category
Revenue Management
More in this category
CRM & Loyalty
More in this category
Digital Marketing
More like this
Beyond points: Building a customer loyalty strategy that drives direct revenue
by Karen Stephens
5 August 2025Revinate, Inc.Sales & Marketing
Beyond points: Building a customer loyalty strategy that drives direct revenue