Chatbots, Robotics & AI

M(aking) C(ontrol) P(ossible): A Practical Guide to What MCP Is (and Why It Matters)

The moment AI agents can plug into the systems your hotel already runs on (PMS, POS, RMS, CRM, etc.), they stop being expensive toys with fancy language models and start behaving like digital coworkers. And let’s be clear on the semantics here: not ...

Henri Roelings

Founder, Hospitality Net

Hospitality Net

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Chatbots, Robotics & AI

Hospitality Net

How Unified Systems Supercharge AI in Modern Hotel Operations

How Unified Systems Supercharge AI in Modern Hotel Operations

AI isn’t magic. Rather, it’s pattern recognition at scale. And like any pattern recognition system, its output is only as good as its input. Which is why AI’s promise of personalized experiences, automated service flows, real-time recommendations of...

Steven Hopkinson

Steven Hopkinson

Senior Vice President for Asia Pacific and the Middle East at Shiji Group

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Information Technology

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Property Technology

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Chatbots, Robotics & AI

How Unified Systems Supercharge AI in Modern Hotel Operations

What is GEO vs SEO and why it matters now

What is GEO vs SEO and why it matters now

As AI tools like ChatGPT, Perplexity, and Claude become the new search engines, a new kind of optimization is emerging: GEO — Generative Engine Optimization.

Apollos Gause

SEO & Growth Innovator at Cendyn

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Sales & Marketing

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Search Marketing

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Chatbots, Robotics & AI

What is GEO vs SEO and why it matters now

Agentic AI: What It Is, How It’s Different, and Why It Matters in Hospitality

Agentic AI: What It Is, How It’s Different, and Why It Matters in Hospitality

When we say “AI agents,” we’re not talking about the suit-wearing, memory-wiping types from Men in Black, but these new agents might be just as transformative. In the world of hotel tech, AI agents are emerging as intelligent, task-driven assistants...

Henri Roelings

Founder, Hospitality Net

Hospitality Net

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Chatbots, Robotics & AI

Agentic AI: What It Is, How It’s Different, and Why It Matters in Hospitality

Three Real-World Examples of How AI Can Streamline Hospitality Workflows

Three Real-World Examples of How AI Can Streamline Hospitality Workflows

Over the last few years, the two things the hospitality industry has learned to count on are uncertainty and change. As a result, organizations need adaptability and resilience to navigate this highly dynamic world, and their people are the foundati...

Jason G. Bryant

Jason G. Bryant

Vice President, Nor1 GTM - Oracle Hospitality

Oracle Hospitality

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Chatbots, Robotics & AI

Three Real-World Examples of How AI Can Streamline Hospitality Workflows

Generative AI and Neural Net Fundamentals

Generative AI and Neural Net Fundamentals

There are two answers to the question of how generative AI models work. Empirically, we know how they work in detail because humans designed their various neural network implementations to do exactly what they do, iterating those designs over decade...

Jason G. Bryant

Jason G. Bryant

Vice President, Nor1 GTM - Oracle Hospitality

Oracle Hospitality

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Chatbots, Robotics & AI

Generative AI and Neural Net Fundamentals

Machine Learning Basics for Hotel and Correlation versus Causation Modeling

Machine Learning Basics for Hotel and Correlation versus Causation Modeling

There are many definitions of machine learning (ML). For purposes of this explainer, ML is the scientific study of algorithms and statistical models that computer systems automatically use in real-time to effectively perform a specific objective fun...

Jason G. Bryant

Jason G. Bryant

Vice President, Nor1 GTM - Oracle Hospitality

Oracle Hospitality

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Chatbots, Robotics & AI

Machine Learning Basics for Hotel and Correlation versus Causation Modeling