4 tips for building a modern loyalty program
Explainer

4 tips for building a modern loyalty program

Does your loyalty program need a little zhuzhing up? In case you missed the memo, points-based loyalty programs just aren’t as exciting as they once were. Travelers are expecting more from hotel brands, with 79% of Gen Z and Millennial travelers say...

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
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Sales & Marketing
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CRM & Loyalty
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Big Data
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Guest Experience
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4 tips for building a modern loyalty program
by Karen Stephens
16 August 2024Revinate, Inc.Guest Experience
4 tips for building a modern loyalty program
Explainer

Customer service excellence in the luxury segment: How to stand out

The luxury sector is growing steadily and creating great opportunities for brands to enter the market or grow their audience. But it’s no longer all about being flashy and pricey, today’s luxury shopper is more influenced by personalization, innovat...

Breandan Ritaine
Breandan Ritaine
Junior Consultant at EHL Hospitality Business School (EHL)
EHL
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Guest Experience
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Luxury Travel
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Customer service excellence in the luxury segment: How to stand out
by Breandan Ritaine
8 December 2023EHLGuest Experience
EHL Hospitality Business School