Guest Experience Filter 10 more Podcast Providing more than a room: How Foster Supply Hospitality reimagines the hotel experience In this week’s episode of Hotel Moment, Sims Foster, co-founder of Foster Supply Hospitality, joins Revinate CMO Karen Stephens for a lesson on brand building and why hoteliers should see their rooms as more than “just four walls.” Sims also shows h... Revinate, Inc. More in this category Sales & MarketingMore in this category Brand MarketingMore in this category Guest Experience More like this Podcast Sky McLean on Succeeding in Modern Hospitality In this week’s episode of Hotel Moment, Sky McLean, CEO and owner of Basecamp Resorts, joins Revinate CMO Karen Stephens to tell her founder’s story with advice for fellow hoteliers and entrepreneurs to change their mindset on what it takes to compe... Revinate, Inc. More in this category Human ResourcesMore in this category Guest Experience More like this Podcast The Long Finish In this AI-augmented discussion, Terence Ronson uses the concept of a "long finish," commonly associated with wine and food, as an analogy for the overall customer experience. Ronson argues that harmful end-of-experience elements, like complex hotel... Pertlink Limited More in this category Guest Experience More like this Podcast Communication is the Real “Wow”. Hotels today are racing to meet guests’ expectations with technology such as touchless check-ins. The real differentiator isn’t what wows guests at first sight—it’s what happens when no one’s looking. In Episode 12 of the Shiji Insights Podcast, Flo... Shiji Group More in this category Information TechnologyMore in this category Guest Experience More like this Podcast Give guests an experience they can’t get anywhere else In this week’s episode of the Hotel Moment podcast, Kurt Bjorkman, Chief Operating Officer at The Ranch at Laguna Beach, joins Revinate CMO Karen Stephens to challenge hoteliers to do a double-take when it comes to assessing the value of their hotel... Revinate, Inc. More in this category Guest Experience More like this Podcast From anonymous to appreciated — personalizing for repeat guests In this week’s episode of the Hotel Moment podcast, John Burns, President of Hospitality Technology Consulting, joins Karen Stephens, Revinate CMO, to offer a solution to the age-old problem of, quite simply, knowing who your guests are. More specif... Revinate, Inc. More in this category Information TechnologyMore in this category Guest Experience More like this Podcast Human Touch and Technology: Discussing Hospitality Communication and Experiences Hospitality brands must shift from sterile presentations of features to narrative-driven engagements that address guests’ pain points and build emotional connections. Florencia Cueto Pedrotti, Director of Global Engagement & Sales Enablement at Shij... Shiji Group More in this category Information TechnologyMore in this category Guest Experience More like this Podcast Get granular with your data and future-proof your marketing with a Customer Data Platform In this latest episode of Hotel Moment, Karen Stephens sits down with Adam Mogelonsky, a Partner at Hotel Mogel Consulting Ltd. Adam delves into the pivotal role of Customer Data Platforms (CDPs) in revolutionizing hotel tech ecosystems, offering in... Revinate, Inc. More in this category Sales & MarketingMore in this category Information TechnologyMore in this category Big DataMore in this category Guest Experience More like this Podcast Can we do AI, Guest Experience and Human Touch? with César Pérez of Vincci Hotels Recently, I had the opportunity to sit down with César Pérez, Director of Quality and Sustainability at Vincci Hotels, for another episode of the Shiji Insights podcast. Our conversation touched on several critical themes in hospitality today—hyper-... Shiji Group More in this category Chatbots, Robotics & AIMore in this category Guest Experience More like this Video The Latest in Travel Podcast with Sérgio Serra - CTO at GuestCentric | EP 13 🎙️ Welcome to Episode 13 of the Latest in Travel Podcast! We’re thrilled to have a special guest, Sérgio Serra, Chief Technology Officer at GuestCentric, join us for an exciting discussion on the latest technology trends shaping the global hospitali... GuestCentric Systems More videos in Podcast (series)More in this category Information TechnologyMore in this category InnovationMore in this category Chatbots, Robotics & AIMore in this category Guest Experience The Hotel Yearbook 2026 Converging Forces – The Future is Hybrid by Design Explore Your content on Hospitality Net? Hospitality Net membership explained
Podcast Providing more than a room: How Foster Supply Hospitality reimagines the hotel experience In this week’s episode of Hotel Moment, Sims Foster, co-founder of Foster Supply Hospitality, joins Revinate CMO Karen Stephens for a lesson on brand building and why hoteliers should see their rooms as more than “just four walls.” Sims also shows h... Revinate, Inc. More in this category Sales & MarketingMore in this category Brand MarketingMore in this category Guest Experience More like this
Podcast Sky McLean on Succeeding in Modern Hospitality In this week’s episode of Hotel Moment, Sky McLean, CEO and owner of Basecamp Resorts, joins Revinate CMO Karen Stephens to tell her founder’s story with advice for fellow hoteliers and entrepreneurs to change their mindset on what it takes to compe... Revinate, Inc. More in this category Human ResourcesMore in this category Guest Experience More like this
Podcast The Long Finish In this AI-augmented discussion, Terence Ronson uses the concept of a "long finish," commonly associated with wine and food, as an analogy for the overall customer experience. Ronson argues that harmful end-of-experience elements, like complex hotel... Pertlink Limited More in this category Guest Experience More like this
Podcast Communication is the Real “Wow”. Hotels today are racing to meet guests’ expectations with technology such as touchless check-ins. The real differentiator isn’t what wows guests at first sight—it’s what happens when no one’s looking. In Episode 12 of the Shiji Insights Podcast, Flo... Shiji Group More in this category Information TechnologyMore in this category Guest Experience More like this
Podcast Give guests an experience they can’t get anywhere else In this week’s episode of the Hotel Moment podcast, Kurt Bjorkman, Chief Operating Officer at The Ranch at Laguna Beach, joins Revinate CMO Karen Stephens to challenge hoteliers to do a double-take when it comes to assessing the value of their hotel... Revinate, Inc. More in this category Guest Experience More like this
Podcast From anonymous to appreciated — personalizing for repeat guests In this week’s episode of the Hotel Moment podcast, John Burns, President of Hospitality Technology Consulting, joins Karen Stephens, Revinate CMO, to offer a solution to the age-old problem of, quite simply, knowing who your guests are. More specif... Revinate, Inc. More in this category Information TechnologyMore in this category Guest Experience More like this
Podcast Human Touch and Technology: Discussing Hospitality Communication and Experiences Hospitality brands must shift from sterile presentations of features to narrative-driven engagements that address guests’ pain points and build emotional connections. Florencia Cueto Pedrotti, Director of Global Engagement & Sales Enablement at Shij... Shiji Group More in this category Information TechnologyMore in this category Guest Experience More like this
Podcast Get granular with your data and future-proof your marketing with a Customer Data Platform In this latest episode of Hotel Moment, Karen Stephens sits down with Adam Mogelonsky, a Partner at Hotel Mogel Consulting Ltd. Adam delves into the pivotal role of Customer Data Platforms (CDPs) in revolutionizing hotel tech ecosystems, offering in... Revinate, Inc. More in this category Sales & MarketingMore in this category Information TechnologyMore in this category Big DataMore in this category Guest Experience More like this
Podcast Can we do AI, Guest Experience and Human Touch? with César Pérez of Vincci Hotels Recently, I had the opportunity to sit down with César Pérez, Director of Quality and Sustainability at Vincci Hotels, for another episode of the Shiji Insights podcast. Our conversation touched on several critical themes in hospitality today—hyper-... Shiji Group More in this category Chatbots, Robotics & AIMore in this category Guest Experience More like this
Video The Latest in Travel Podcast with Sérgio Serra - CTO at GuestCentric | EP 13 🎙️ Welcome to Episode 13 of the Latest in Travel Podcast! We’re thrilled to have a special guest, Sérgio Serra, Chief Technology Officer at GuestCentric, join us for an exciting discussion on the latest technology trends shaping the global hospitali... GuestCentric Systems More videos in Podcast (series)More in this category Information TechnologyMore in this category InnovationMore in this category Chatbots, Robotics & AIMore in this category Guest Experience