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Press Release

“Points Fatigue” Hits Hotel Loyalty: Half Feel Undervalued. Can Gen AI Help?

Accenture’s latest Consumer Pulse survey of 18,000 consumers in 14 countries, presented in the report, “Me, my brand, and AI: The new world of consumer engagement,” explores how the adoption of AI is reinventing the consumer-brand relationship, infl...

Accenture
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CRM & Loyalty
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Chatbots, Robotics & AI
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“Points Fatigue” Hits Hotel Loyalty: Half Feel Undervalued. Can Gen AI Help?31 July 2025AccentureCRM & Loyalty
“Points Fatigue” Hits Hotel Loyalty: Half Feel Undervalued. Can Gen AI Help?
DoubleTree by Hilton Shares a Sweet Treat for National Chocolate Chip Cookie Day: Complimentary Cookies Available Nationwide
Press Release

DoubleTree by Hilton Shares a Sweet Treat for National Chocolate Chip Cookie Day: Complimentary Cookies Available Nationwide

MCLEAN, Va –In celebration of National Chocolate Chip Cookie Day on August 4, DoubleTree by Hilton is once again extending its signature warm welcome to all — from hotel guests to devoted cookie fans, and first-time visitors alike. At any of the nea...

Hilton
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Brand Marketing
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DoubleTree by Hilton Shares a Sweet Treat for National Chocolate Chip Cookie Day: Complimentary Cookies Available Nationwide31 July 2025HiltonCRM & Loyalty
DoubleTree by Hilton Shares a Sweet Treat for National Chocolate Chip Cookie Day: Complimentary Cookies Available Nationwide
Layovers Just Got a Glow-up: YOTELAIR Launches the Slayover
Press Release

Layovers Just Got a Glow-up: YOTELAIR Launches the Slayover

With peak summer travel season in full swing, recent research has revealed that a staggering 62% of British passengers find airports stressful [1] with layovers continuing to be a major frustration. Now, YOTELAIR is stepping in with a fresh fix; The...

YOTEL Limited
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YOTELAIR
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Guest Experience
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Layovers Just Got a Glow-up: YOTELAIR Launches the Slayover28 July 2025YOTELCRM & Loyalty
Layovers Just Got a Glow-up: YOTELAIR Launches the Slayover
Millennium Hotels & Resorts Seals Landmark Asia-Global Axis with Korea’s Lotte
Press Release

Millennium Hotels & Resorts Seals Landmark Asia-Global Axis with Korea’s Lotte

Millennium Hotels and Resorts (MHR) has unveiled a significant milestone in its international strategy, announcing major loyalty partnership with Lotte Hotels & Resorts of South Korea. Building on the momentum of its Maritim collaboration, the Lotte...

Millennium Hotels and Resorts (MHR)
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CRM & Loyalty
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Partnerships, Mergers & Acquisitions
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Millennium Hotels & Resorts Seals Landmark Asia-Global Axis with Korea’s Lotte14 July 2025MillenniumCRM & Loyalty
Millennium Hotels & Resorts Seals Landmark Asia-Global Axis with Korea’s Lotte
The Smile Effect: Why Great Service is the Ultimate Travel Upgrade
Press Release

The Smile Effect: Why Great Service is the Ultimate Travel Upgrade

Can a simple smile turn an ordinary hotel stay into something remarkable? Well, two thirds of Brits think so, with great service rated as one of the top drivers of a good hotel experience (69%), alongside good food (67%), a good shower (55%), and so...

Hilton
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Hampton by Hilton
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The Smile Effect: Why Great Service is the Ultimate Travel Upgrade13 May 2025HiltonCRM & Loyalty
The Smile Effect: Why Great Service is the Ultimate Travel Upgrade