Guest Experience

AI in hospitality: Personalizing and enhancing guest services

This article was written as part of HFTP Digital Horizons 360 Symposium in Palma de Mallorca and also appeared in the inaugural issue of HFTPs magazine TechFin Hospitality.In the fast-paced world of hospitality, guest service is undergoing a transfo...

EHL Hospitality Business School

EHL Hospitality Business School

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Chatbots, Robotics & AI

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Guest Experience

AI in hospitality: Personalizing and enhancing guest services

Celebrate Ugly Betty’s comeback and book her home, now on Airbnb

Celebrate Ugly Betty’s comeback and book her home, now on Airbnb

Twenty five years after the first episode of the original Ugly Betty and with the arrival of the soap opera’s sequel, Airbnb is opening the doors to Betty’s house in Bogota, Colombia for fans.

Airbnb, Inc.

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Celebrity Hotels

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Guest Experience

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Short Term Rental (STR)

Celebrate Ugly Betty’s comeback and book her home, now on Airbnb

HITEC Rewind: Jacqueline Maloney on Integrating Tech for Better Guest Experiences at Cloudbeds

At HITEC 2024, Simone Puorto interviewed Jacqueline Maloney, Senior Solutions Marketing Manager at Cloudbeds, about her career, the company’s mission, and the role of technology in enhancing guest experiences in the hospitality industry.

Hospitality Net

Hospitality Net

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Information Technology

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Guest Experience

HITEC Rewind: Jacqueline Maloney on Integrating Tech for Better Guest Experiences at Cloudbeds

Make core memories at the Inside Out 2 Headquarters

Make core memories at the Inside Out 2 Headquarters

Inside Out fans ready to tap into their emotions can join Joy and a few new faces (did someone say Anxiety?) for a fun-filled stay at the crew’s Headquarters, hosted by none other than Joy herself.

Airbnb, Inc.

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Guest Experience

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Short Term Rental (STR)

Make core memories at the Inside Out 2 Headquarters

Step into Disney and Pixar’s The Incredibles, Up and Inside Out 2 on Airbnb

Step into Disney and Pixar’s The Incredibles, Up and Inside Out 2 on Airbnb

This summer, step into the exciting worlds of your favorite Pixar films – channel your inner style icon, embark on an epic adventure, and forge unforgettable core memories, all inspired by the storytelling of Pixar.

Airbnb, Inc.

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Guest Experience

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Short Term Rental (STR)

Step into Disney and Pixar’s The Incredibles, Up and Inside Out 2 on Airbnb

Centara Hotels & Resorts Partners with Central Restaurants Group to Enhance Guest Experience

Centara Hotels & Resorts Partners with Central Restaurants Group to Enhance Guest Experience

Centara Hotels & Resorts, Thailand’s leading hotel operator, is excited to announce its new strategic partnership with Central Restaurants Group (CRG), a leader in Thailand’s food chain industry, further enhancing the benefits offered to CentaraThe1...

Centara Hotels & Resorts

Centara Hotels & Resorts

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Food and beverage

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Guest Experience

Centara Hotels & Resorts Partners with Central Restaurants Group to Enhance Guest Experience

Customer personalization - No longer an option in the digital age?

Personalization refers to tailoring products, services, content, and experiences to align with individual customers’ preferences, interests, and behaviors. It goes beyond basic segmentation to provide a specialized, high-value customer experience.

EHL Hospitality Business School

EHL Hospitality Business School

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Guest Experience

Customer personalization - No longer an option in the digital age?

JW Marriott and Flamingo Estate debut a global brand partnership to guide travelers on a sensorial journey rooted in well-being

Scent. Sound. Taste. Three of the most powerful senses are at the core of the new global brand partnership by JW Marriott, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, and Flamingo Estate, the celebrated, California hil...

Marriott International, Inc.

Marriott International, Inc.

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Guest Experience

Ovolo Hotels and TRESemmé Unveil World’s First Hair Service Menu

Ovolo Hotels and TRESemmé Unveil World’s First Hair Service Menu

Ovolo Hotels is thrilled to announce a nationwide partnership with renowned hair care brand Tresemmé, launching the world’s first Hair Service Menu. Rolling out across the designer hotel collection in Sydney (Woolloomooloo), Melbourne (South Yarra),...

Ovolo Hotels

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Guest Experience

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Ovolo Hotels and TRESemmé Unveil World’s First Hair Service Menu

Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program

Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program

A survey by Marriott Bonvoy, the award-winning travel program of Marriott International, has found that a majority of Gen Zs and Millennials in Asia Pacific excluding China (APEC) prefer the simplicity of belonging to one comprehensive loyalty trave...

Marriott International, Inc.

Marriott International, Inc.

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Consumer Trends

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Market Segments

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Guest Experience

Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program