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Middle EastTechnology
Inside the Middle East’s Hospitality Technology Shift: A Conversation with Jimmy Joseph, Director of CADD Emirates
Interview
July 30

Inside the Middle East’s Hospitality Technology Shift: A Conversation with Jimmy Joseph, Director of CADD Emirates

CADD Emirates director Jimmy Joseph outlines how UAE and KSA hotels are shifting from legacy, fragmented systems to integrated cloud platforms, with real-time data and AI reshaping operations and guest personalization.

Wai Sun Chan
Wai Sun Chan, Regional Marketing Manager, Shiji
United Arab Emirates

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World Panel

Is first-party guest data a myth or dire necessity?

Max Starkov
By Max Starkov
Expert Views (15)
Fergus Boyd
Fergus Boyd

A good website/ digital marketing, a decent loyalty offer, and a solid booking engine are essential for all hotels to keep a meaningful share of guest relationships. The role of the OTA should be to bring new guests to a hotel.

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World Tourism Day 2026: Digital Agenda and Artificial Intelligence to Redesign Tourism
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HTNG Connect: EMEA
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