Former Disney Executive to Discuss Customer Service at HITEC 2010
Former Disney Executive Dennis Snow is scheduled to speak about how careful orchestration is needed to deliver world-class customer service during the closing session of 2010 Hospitality Industry Technology Exposition and Conference (HITEC®) on June 24. Snow will also discuss with attendees his extensive experience in customer service, which he built through his 20 years with the Walt Disney World Company.
"In this day and age with technology allowing customers to share their travel experiences online, a customer's review can be vital to a property's reputation," said Allison Morris, CHTP, co-chair of the HITEC Advisory Council and president of ForEm Consultants. "Snow's unique background with one of the most recognized leaders in quality customer service gives attendees a glimpse into the philosophy that everything a customer sees, hears or touches impacts their experience."
After working his way up through Disney, Snow launched a division of the Disney Institute responsible for consulting with some of the world's largest companies including Exxon, AT&T, General Motors and Coca-Cola. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100 percent.
He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program, which is universally recognized as a benchmark in corporate training.
As the author of the book Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life , Snow uses behind the scene stories to provide timeless lessons for achieving excellence.
HITEC 2010 offers attendees a one-stop shop for essential education, access to experts and hospitality technology vendors, networking with top leaders in the industry and the resources to find cost-effective ways to improve company bottom lines. This year's exhibit hall also features the newest version of GUESTROOM 20X, a special exhibit showcasing the most innovative technologies for the guestroom.
Attendee registration and the Housing Bureau are now available online at www.hitec.org. Visit the web site for complete information about all conference and exhibition events, including the conference schedule, a list of exhibitors, a map of the exhibit hall and the most current HITEC news. For more information, visit
About Hospitality Financial and Technology Professionals (HFTP)
Hospitality Financial and Technology Professionals (HFTP®), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in the EU and India. HFTP is recognized as a group supporting the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. In addition, it oversees the publication of the Uniform System of Accounts for the Lodging Industry (USALI®), Hotel Online® and Hospitality Upgrade Magazine. Through its combined websites, the association has more than 140,000 site visitors a month. For more information about HFTP, visit www.hftp.org.