The Albus Hotel Amsterdam enhances guest experince through Sensiq communications portal

The Albus, a four star hotel in Amsterdam has taken the step to move beyond offering just pay TV to its guests by installing Quadriga's guest communications portal Sensiq, and using the TV as a vehicle to improve guest communications and provide potential new revenue streams.

The portal will provide the hotel with a communications channel to push information about the local area - including shopping, culture and entertainment - as well as inform guests about services and special promotions within the hotel across its leisure and dining facilities. As part of this new initiative, the hotel has also updated all 74 rooms with new Philips 32-inch flat screen LCDs, to provide a state of the art system to add to the luxurious feel of the hotel and enhance the overall guest experience.

Taco van der Meer, director of The Albus, comments: "We needed a solution which provided a return on investment and additional revenue generation opportunities. Sensiq offers this capability and much more. The system still allows us to offer a great range of entertainment content, but it also enables us to use it as a true portal to communicate with leisure and business guests, providing additional information to help them make the most of their stay in Amsterdam."

"Quadriga's Sensiq also enables us to promote our hotel services and facilities directly to our guests in their rooms, which provides us with potential new revenue streams." he adds.

Marc Budie, technology director at Quadriga, adds: "We have developed Sensiq to give hoteliers an opportunity to generate additional business value, whilst enhancing communication with guests and bringing relevant information to them. By tailoring the in-room experience to meet the needs of its guests, The Albus is leading the way in using technology to enable the provision of enhanced services and optimise guest satisfaction and loyalty."