Industry Update
Press Release 9 August 2010

Two Hilton Worldwide Brands Achieve Highest Ranking by J.D. Power and Associates

Hilton Garden Inn and Homewood Suites Awarded Highest Ranking in Customer Satisfaction

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Two Hilton Worldwide Brands Achieve Highest Ranking by J.D. Power and Associates

MCLEAN, Va. -- Hilton Worldwide announced today that two of its brands received the highest honors in the J.D. Power and Associates 2010 North America Hotel Guest Satisfaction Index StudySM. Hilton Garden Inn achieved the highest ranking in the "Mid-Scale Full Service" category for the eighth time in the past nine years totaling more awards than any other brand among its category. Homewood Suites was awarded the highest ranking "Extended Stay" brand for the seventh time in the category's 10-year history. The awards are determined by seven key measures in overall satisfaction: reservations; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and costs and fees.


Hilton Worldwide brands continue to demonstrate leadership in guest satisfaction across the hospitality industry," said Paul Brown, President, Global Brands and Commercial Services, Hilton Worldwide. "Having multiple brands once again rank highest in their respective categories is a reflection of our guests' continued satisfaction and loyalty to our brands."

Hilton Garden Inn, with more than 500 locations around the world, was awarded the top brand in the "Mid-Scale Full Service" category. Leading the category at an impressive 54 points higher than the segment average, Hilton Garden Inn received the top award for the eighth time in the past nine years, having also received the top award for six consecutive years from 2002-2007 and again last year in 2009.

Homewood Suites, the international brand of all-suite, residential-style hotels, led in the "Extended Stay" category, ranking 33 points higher than the segment average. Homewood Suites' has made a variety of recent innovations, including a revamping of its full hot breakfast and evening meal programs; the completion of its five-year "Distinctly Homewood" product upgrade program, which brought upscale features such as granite, wood flooring and flat screen televisions to the brand's nearly 300 hotels; and an ongoing emphasis on its 100 percent satisfaction guarantee. This marks the seventh time Homewood Suites has claimed the top spot in the "Extended Stay" category, with the most recent award coming in 2008.

The J.D. Power and Associates study is based on responses from more than 53,000 guests who evaluated 65 different hotel brands in the United States and Canada between May 2009 and June 2010. The study measures overall hotel guest satisfaction across six hotels segments: luxury, upscale, mid-scale full service, mid-scale limited service, economy/budget and extended stay. Each of the six hotel segments has improved in satisfaction in 2010, compared with 2009, with extended stay properties and mid-scale full service hotels, such as Hilton Garden Inn and Homewood Suites, demonstrating the greatest gains.

About Hilton Worldwide | Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 91 years, Hilton Worldwide has been offering business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,600 hotels and 599,000 rooms in 81 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

For more information about the company, please visit

About Hilton Garden Inn | Hilton Garden Inn is the award-winning, upscale, yet affordable hotel brand that continually strives to ensure today's busy travelers have everything they need to be most productive on the road — from complimentary wired and Wi-Fi Internet access in all guestrooms and PrintSpotsTM remote printing to the hotel's complimentary 24-hour business center to one of the most comfortable beds you will ever experience with the Garden Sleep System®. So whether on the road for personal or business reasons, Hilton Garden Inn offers the amenities and services for travelers to sleep deep, stay fit, eat well and work smart while away from home. For more information about Hilton Garden Inn locations throughout North America and Europe or to find your next getaway, please visit or call 1-877-STAY-HGI.

About Homewood Suites by Hilton | Launched in 1989, the Homewood Suites by Hilton brand today has nearly 300 hotels open with approximately 110 in the development pipeline. Beyond its spacious suites and home-like amenities, additional guest features include an on-site Suite Shop convenience store, complimentary grocery shopping services, a complete business center and laundry services at most locations.

To make reservations at a Homewood Suites by Hilton hotel, travelers can visit the Homewood Suites Web site at or call 1-800-CALL-HOME. Homewood Suites by Hilton participates in Hilton HHonors, the only hotel rewards program that offers Points & Miles and No Blackout Dates.

About J.D. Power and Associates | Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on travel ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

Brad Carmony
Director, Brand Public Relations
Phone: 901-374-6518
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