Crowne Plaza Hunter Valley Resort And Optii Keeper Partner To Improve Productivity
A 21% productivity increase has been recorded at the Crowne Plaza Hunter Valley only two months into the deployment of Optii Keeper.
Crowne Plaza Hunter Valley Resort, a member of the Intercontinental Hotels Group, deployed Optii Keeper in late March 2011 with a focus on achieving additional efficiencies to its housekeeping department. Building on improved practices introduced by a new Executive Housekeeper in late 2010, the key challenge was to overcome the 'tyranny' of distance in a resort property spread over a large area.
"This is a fantastic result to date and credit needs to go to all parties involved." says Greg Dicks, Financial Controller of the hotel. "Even after making adjustments for changes in our general operating environment, Optii is without doubt a major component in the improvements when comparing housekeeping efficiency against the same time last year. This has facilitated a saving that has already paid for Optii Keeper."
"Our team took to Optii Keeper like ducks to water." adds Dianne Vidler, Executive Housekeeper. "Therefore we were able to capitalise on the additional efficiencies straightaway and also take advantage of other operational benefits like a faster turnaround of rooms. Now that we have measurable information on the performance of the department and our colleagues available, managing the department has not only become easier, but also more effective."
The team at Optii Solutions is naturally thrilled with the results achieved by the hotel. "Optii Keeper is all about enabling hotels to achieve efficiencies in their operation. Housekeeping has suffered from a glass ceiling for many decades, imposed by the traditionally manual process of managing the resources in the department." says Soenke Weiss, CEO of Optii Solutions. "The transparency, automation and ability to remotely manage the team from a single location enables previously unthinkable results. 'What gets measured gets managed' truly comes alive in housekeeping in the 21st century."